Learning Series for front line employees:

Gustafson + Associates provide a comprehensive set of sessions dealing with all aspects of day-to-day revenue cycle processing.  These sessions are structured to equip frontline employees with as much education as possible to become the revenue cycle professional required in today’s demanding healthcare environment.  The learning series is designed to be taught in a deliberate sequence. Each class is structured to build upon the previous session and have appeal and value to Access, Patient Financial Services and all other revenue cycle staff. 

Session 1: Understanding the Revenue Cycle and         

                    Committing to Deliver Exquisite Customer

                    Service

Session 2: Understanding Today's Third Party Payers

Session 3: The Foundation for Timely Payment…
                    Understanding and Gathering Accurate
                    Billing Data Elements

Session 4: Complying with Medicare Secondary Payer
                    Screening Requirements

Session 5: Complying with Medical Necessity
                    Regulation

Session 6: Complying with the Emergency Medical
                    Treatment and Active Labor Act

Session 7: Understanding and Complying with DRG
                    Payment Window Requirements

Session 8: Verifying Insurance and
                    Calculating Third Party and Patient Liabilities

Session 9: A Customer-Focused Approach to Effective
                    Self-Pay Collection

Session 10: Securing Prompt, Accurate and Maximum
                     Reimbursement… Conducting Effective
                     Follow-up and Eliminating Denials